Last updated August 11, 2026
At Olena Zinchenko, we want you to be completely satisfied with your purchase. We understand that online courses are a significant investment, and we stand behind the quality of our content.
This Refund Policy applies to all purchases of our digital pilates course made through our website at https://elenazinchenko.com.
You are eligible for a full refund if:
Refunds will not be issued in the following cases:
Email us at zinchenkoolena01@gmail.com within 7 days of purchase with the subject line "Refund Request"
Include your full name, the email address used for purchase, and your order number (found in your Gumroad receipt)
Wait for confirmation — we will respond within 2 business days to confirm your refund request
Refund processing — once approved, refunds are processed within 7 business days. The refund will be returned to your original payment method
Once your refund is approved:
We do not charge any restocking or processing fees for refunds.
Please note that our course is a digital product. Upon purchase, you gain immediate access to the course materials. We trust our customers to act in good faith when requesting refunds within the 7-day window.
After a refund is processed, your access to course materials will be revoked.
We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks can be resolved much faster through direct communication. If you have an issue with your purchase, please email us first at zinchenkoolena01@gmail.com.
If you have any questions about our Refund Policy, please contact us:
Email: zinchenkoolena01@gmail.com
Name: Olena Zinchenko
Location: Charlotte, NC, United States
Response time: within 2 business days
Effective date: August 11, 2026